FAQ

Welcome to NB Jewelry Boutique. NB stands for New Beginnings. Here are answers to the questions I hear most. If yours isn't here, please write to me at Hello@NBjewelryboutique.com and I'll be glad to help.

About the jewelry

Who designs your pieces?

I do. I design every piece in the shop. Some I make by hand, and others I assemble or hand-select, always with the same eye for a little art and a little eclecticism.

What are your pieces made of?

Each listing names its materials, so please read the description for the full story. A few things are true across the shop:

Pearls, opals and rubies are real.
Stones that look like diamonds are brilliant crystal. They are chosen for their sparkle and are not diamonds. The one exception is our amazonite hoops, which are set with tiny, real diamonds.
Gold pieces are a mix. Depending on the piece, the gold is either gold-filled or gold plated, and each listing says which.

What's the difference between gold-filled and gold plated?

Gold-filled pieces have a thick layer of gold bonded to a base metal. Gold plated pieces have a thinner layer of gold over the base metal. In general, gold-filled tends to wear longer. Your listing will tell you which one you're looking at.

Is your jewelry suitable for sensitive skin?

To the best of my knowledge, everything in the shop is nickel-free. I work hard to source hypoallergenic, nickel-free materials, unless a listing states otherwise. If you have a particular sensitivity, please read the listing's materials closely, or email me at Hello@NBjewelryboutique.com and I'll help you choose.

How do I take care of my jewelry?

A little care goes a long way. These are general tips that suit most fine and fashion jewelry:

Put jewelry on last and take it off first. Perfume, hairspray, lotion and makeup should go on before your jewelry.
Keep it dry. Take pieces off before swimming, showering, exercising or cleaning. Water, chlorine and salt can dull metal and loosen settings.
Wipe gently. After wearing, wipe each piece with a soft, dry cloth to remove oils and fingerprints.
Skip harsh cleaners. Avoid abrasive polishes, ultrasonic cleaners and household chemicals, especially on plated pieces, pearls, opals and other soft stones.
Treat pearls kindly. Wipe them with a soft, slightly damp cloth, let them dry flat, and store them so they aren't pressed against harder stones.
Store pieces separately. A soft pouch or a lined jewelry box keeps chains from tangling and stones from scratching each other.
Handle with care. Fasten clasps gently, and avoid tugging on chains and delicate earring wires.

Items damaged by misuse or improper care can't be returned under our Refund Policy, so these habits protect your jewelry and your purchase.

What size will it be on me?

Please see our Size Guide for necklace lengths, earring and hoop sizing, and bracelet tips. Each listing also gives measurements where I have them.

Ordering and discounts

How do I get the welcome discount?

Subscribe to our newsletter and use the code WELCOME15 at checkout for 15% off your first order. It's for new subscribers. If you have any questions about using your code, just email me.

Can I order a custom or personalized piece?

I take custom orders, but only at certain times of the year. If you have something in mind, please email me at Hello@NBjewelryboutique.com and ask about availability. I can also do minor customization on pieces I already have, so if you'd like a small change to an existing design, just ask.

Our Refund Policy treats custom, personalized and engraved items as final sale, unless they arrive defective or not as ordered. A custom order can't be cancelled once I've started making it, so please check the details before you order. If you need to change or cancel, email me right away and I'll do my best to help before I begin.

Do you offer gift wrapping?

Yes. Gift wrap is free, and custom gift wrap is $10. You can ask for either at checkout or by emailing me at Hello@NBjewelryboutique.com.

Can I change or cancel my order?

Please email me as soon as you can at Hello@NBjewelryboutique.com. If your order hasn't shipped, I'll do my best to help. Custom orders can't be cancelled once I've started making them.

Can you resize a piece?

I can resize or adjust most pieces, though not all. Please email me at Hello@NBjewelryboutique.com with the piece you have in mind and the size you need, and I'll let you know what's possible.

Shipping

How long does it take to get my order?

Most orders are processed within 1 to 3 business days (Monday to Friday, not counting holidays). Then shipping time depends on the method you choose. Custom or personalized orders can take longer, and I'll tell you the timing when you place your order.

What does shipping cost in the United States?

Method	Cost	Estimated delivery
Standard	$5 flat rate. Free on orders of $50 or more.	3 to 5 business days, via USPS First Class or Priority Mail
Expedited	$15	1 to 2 business days, via USPS Priority Mail Express (choose at checkout)

All shipments include tracking and are insured against loss or damage in transit. Delivery times are estimates, not promises, because weather, holidays and carrier delays can change them. The full details are in our Shipping Policy.

Do you ship internationally?

Yes, to select countries. International rates are calculated at checkout from USPS and DHL Express rates, based on your destination and the weight of your order. Estimated delivery is 7 to 14 business days, depending on customs. You are responsible for any customs duties, taxes or fees your country charges. If you don't see your country at checkout, please email Hello@NBjewelryboutique.com and I'll let you know if I can ship there.

Will I get a tracking number?

Yes. When your order ships, you'll receive an email with a tracking number. For international orders, tracking may be limited once the package leaves the U.S.

Do you ship to P.O. boxes?

I don't ship to P.O. boxes when an order has high-value items or needs a signature. Some remote areas may have extra shipping fees or longer delivery times.

What if I need my order by a certain date?

Please email me before you order and we'll talk about options.

What if my package hasn't arrived?

If your order hasn't arrived within the estimated delivery window, please email me within 30 days of the ship date. I'll work with the carrier to find it, or I'll send a replacement or a refund. Please also double-check your address at checkout, since I can't be responsible for delays caused by an incorrect address.

What if my order arrives damaged or isn't what I ordered?

Please email me within 7 days of delivery, and include photos of the item and the packaging. I'll email you a prepaid return label and send you a replacement or a full refund at no cost to you.

Returns and refunds

What is your return policy?

You can return an item within 14 days of delivery. Holiday purchases made between November 1 and December 31 can be returned through January 31 of the next year. For example, an order placed on November 15, 2026 can be returned through January 31, 2027.

Items need to be unused, unworn and in their original condition, with the original packaging and any certificates or tags. All bangles are final sale. The full details are in our Refund Policy.

Can I return earrings?

Earrings are handled a little differently, for hygiene reasons:

Studs and other post earrings are final sale. They can't be returned or exchanged unless they arrive damaged, defective or not as ordered.
Hook-style earrings and other earrings with an easily swapped ear wire can be returned. They must be unworn and in the original packaging.

If you're not sure which type a pair is, please ask me before you order.

How do I start a return?

Email Hello@NBjewelryboutique.com, or message me on Instagram at Nb_jewelry01. Tell me your order number and what's wrong. Once I approve your return, I'll email you a Return Authorization (RA) number and the return address. Please don't send anything back before you hear from me. Pack the item safely, include your receipt or proof of purchase and the RA number, and use a trackable shipping method.

Who pays for return shipping?

You pay to ship a return back to me. The exception is an item that arrived damaged, defective or incorrect and was reported within 7 days of delivery. In that case I'll cover it.

When will I get my refund?

Once I receive and look over your return, I'll refund your original payment method within 7 business days. Your original shipping cost isn't refunded, unless the item arrived damaged, defective or incorrect.

Can I exchange something?

Exchanges depend on what I have in stock. If the piece you want isn't available, I'll offer a refund or store credit. You pay shipping for exchanges, unless the item was damaged, defective or incorrect.